1. Shipping Locations
We currently ship to eligible addresses within the United States.
Some locations, including Alaska, Hawaii, U.S. territories, military addresses, or P.O. Boxes, may have different shipping options or restrictions.
If a shipping restriction applies to your order, we will notify you as soon as reasonably possible.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or U.S. federal holidays.
Processing time is separate from shipping transit time.
3. Shipping Methods and Delivery Times
We generally offer the following shipping option:
Standard Shipping: 3–7 business days
Estimated delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Delivery times may vary due to weather, carrier delays, holidays, incorrect addresses, or circumstances beyond our reasonable control.
4. Shipping Costs
Shipping costs will be displayed during checkout before the order is completed.
If free shipping is offered, the applicable terms and conditions will be clearly stated on the website or at checkout.
5. Order Tracking
When available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier’s tracking information to become active.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Please contact us as soon as possible if you need to correct your shipping information.
7. Delayed Packages
Shipping delays may occur because of carrier operations, severe weather, holidays, or other circumstances outside our control.
If your package is delayed, please contact us at [email protected], and we will assist you in checking the shipment status.
8. Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.
If the package remains missing, contact us and provide your order number and tracking information.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product.
We will review the situation and work with you to determine an appropriate resolution.
10. Contact Us
53 South Avenue,
Burlington, MA 01803
United States
Phone: +1 (866) 901-2739
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM–5:00 PM